Policies
Refund & Cancellation Policy
Beach Valet Services does not offer refunds once a reservation has been confirmed. Our team reserves time, schedules staff, and plans each service specifically for your reservation. Because these resources are committed in advance, we are unable to provide refunds for cancellations, no-shows, changes in travel plans, early departures, or unused services.
Cancellations
- You can cancel a beach service booking from the My Bookings tab in the Beach Valet app or your customer account until service has started. Cancelling does not result in a refund.
- Bookings cancelled by 11:00 PM Central time the night before the service date may be eligible for a credit toward a future booking, at the sole discretion of Beach Valet Services. For a booking that covers several days, the deadline is 11:00 PM Central the night before the first service day.
- Cancelling before the deadline does not guarantee a credit. If a credit is offered, we will contact you, and it will be applied by Beach Valet Services to a future booking. Credits are not cash and cannot be refunded.
- Bookings cancelled after 11:00 PM Central the night before the service date are not eligible for a credit or refund.
Weather Policy
- Services may be delayed, suspended, or canceled if weather or beach conditions are deemed unsafe, including lightning, high winds, or official beach closures.
- If Beach Valet Services is unable to perform your scheduled service due to unsafe conditions or beach closures, we may, at our sole discretion, offer to reschedule your booking or provide a credit toward a future service.
- Passing rain showers, cloudy weather, cooler temperatures, or a customer's decision not to use the service do not qualify for a refund.
Hurricane Prep
- Hurricane prep is for condo units only: moving balcony furniture inside the condo unit, or putting it back out onto the balcony. Houses, townhomes, and yard or patio furniture are not included.
- Hurricane and tropical storm prep trips are final sale. They cannot be cancelled or refunded, including if the storm changes course, weakens, or does not reach the area.
- Each one-way trip is a separate booking. Customers must provide working access to the unit. If we cannot get into the unit at the scheduled time, the trip is not refunded.
- If conditions become unsafe before we arrive (for example, an evacuation order or tropical-storm-force winds), we may, at our sole discretion, reschedule the trip.
Customer Responsibility
Customers are responsible for ensuring their beach equipment is available for pickup at the agreed-upon location and time. Delays caused by unavailable equipment, failure to arrive, or changes to vacation plans do not qualify for a refund.
By booking with Beach Valet Services, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.